Privacy Policy

01. Introduction

Kanika Khad Pvt. Ltd. ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, farmers, dealers, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your data.

02. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, mobile number, email address, mailing address
• Business Information: Farm size, crop type, state/district, dealer licence number
• Transaction Records: Purchase history, invoices, payment references
• Enquiry Data: Messages, support requests, and consultation details submitted via our contact form
• Usage Data: IP address, browser type, pages visited, and time on site
• Communication Records: Call logs and messages with our agri-technical support team (where applicable)

03. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling product orders and enquiries
• Providing agri-technical support and crop advisory services
• Managing dealer and distributor relationships
• Sending product updates, crop advisories, and seasonal offers (with consent)
• Improving our product range and services based on customer feedback
• Complying with regulatory reporting requirements under Indian law
• Preventing fraud and ensuring the security of our systems

04. Data Sharing & Disclosure

Kanika Khad does not sell or rent your personal data to third parties. We may share data in limited circumstances:

• Logistics Partners: Courier and delivery services to fulfil orders (order details only)
• Payment Processors: Banks and payment gateways to process transactions securely
• Regulatory Bodies: Government authorities when required under the Insecticides Act or other applicable laws
• Business Transfers: In the event of a merger or acquisition, with appropriate safeguards

05. Agricultural & Field Data

When you seek agri-technical support, we may collect data about your farming practices, crop conditions, pest pressure, and soil health. This information is used solely to provide tailored recommendations and to improve our advisory services.

Agricultural data is treated with strict confidentiality and is not shared with competitors, seed companies, or any third party without your explicit consent.

06. Cookies & Tracking

Our website uses cookies to improve functionality and understand user behaviour. Types of cookies used:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand traffic patterns (anonymised data)
• Preference Cookies: Remember language and regional settings

You may disable cookies in your browser; however, some site features may not function correctly without them.

07. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include SSL encryption, access controls, and secure server infrastructure.

While we take reasonable precautions, no digital transmission is entirely secure. We continuously review and improve our security practices.

08. Data Retention

We retain personal data only for as long as necessary to fulfil the stated purposes or as required by applicable law. Transaction records are retained for a minimum of 7 years for accounting and regulatory compliance. Marketing data is retained until consent is withdrawn.

09. Your Rights

You have the following rights regarding your personal data:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Object to certain types of data processing

To exercise any of these rights, contact us at privacy@kanikakhad.com. We will respond within 30 days.

10. Children's Privacy

Our services are intended for adults (18+) engaged in agricultural activities. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted information, it will be deleted promptly.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will indicate the most recent revision. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related enquiries or to exercise your data rights, please contact:

• Email: privacy@kanika-khad.online
• Address: Kanika Khad Pvt. Ltd., Plot No. 14, MIDC Industrial Area, Nagpur — 440028, Maharashtra

Alternatively, reach us through our Contact Page.